15,000+
heat pump installations supported
400+
Quality assured by
installers in our network
WHY Q SMART?
National confidence.
Local care.
A heat pump is a major home improvement. You should not have to choose between expert technical support and someone local who takes pride in the finish.
Q Smart brings both together. Our team looks after your system design, equipment, compliance and aftercare. A carefully selected local installer surveys your property, completes the work and remains your familiar point of contact.
Customer service comes first. Clear advice, regular communication and a familiar local contact, backed by Q Smart’s specialist team. Once we receive the complete survey information, we turn around your heat pump design within 72 working hours.
01
Your Q Smart Select Installer
Care on your doorstep
Visits and surveys your property
Brings local knowledge and accountability
Installs, commissions and explains your system
Provides a familiar first point of contact
02
Q Smart
Confidence behind the scenes
Produces the technical system design
Supports grant and compliance paperwork
Supplies equipment from major manufacturers
Provides second-level technical aftercare
A SMARTER WAY TO HEAT YOUR HOME
Comfort designed around
how you live.
Heat pumps deliver gentle, consistent warmth and hot water using energy from the air outside.
Consistent comfort
Steady, even heating throughout your home rather than short bursts of high heat.
Modern control
Simple controls keep your home comfortable while the system works quietly in the background.
Future-ready home
Move away from fossil-fuel heating with proven low-carbon technology.
No fuel deliveries
No oil tank to fill and no need to plan around LPG or other delivered fuels.
Efficient by design
A correctly sized system can produce several units of heat for every unit of electricity used.
Government support
Eligible homes can receive support through the Boiler Upgrade Scheme.
IS YOUR HOME SUITABLE?
Good design starts with the whole home.
Most homes can be suitable for a heat pump. The important part is understanding how your property loses heat and designing the complete system around it.
We do not rely on guesswork or simply swap one appliance for another. Your survey and room-by-room heat-loss assessment inform every recommendation.
01
Heat loss
How much heat each room needs on a cold day.
02
Radiators
Whether existing emitters are suitable or should change.
03
Hot water
Your household's demand and cylinder requirements.
04
Outdoor unit
A practical, compliant position with sensible pipe routes.
05
Electrics
The available supply and any recommended upgrades.
06
Controls
A setup that is simple to use and matched to your routine.
£
BOILER UPGRADE SCHEME
Help towards the cost of your heat pump.
Eligible off-gas homes replacing oil or LPG
£9,000
Enhanced amount available until March 2027. Eligibility and scheme rules apply.
For eligible homes in England and Wales, the government grant is arranged through your MCS-certified installer and taken off the price you pay.
Air-to-water heat pump grant
£7,500
YOUR JOURNEY
From first conversation
to a warmer home.
One joined-up process, with clear responsibilities and people you can speak to at every stage.
01
Initial conversation
We learn about your home, current heating and what you want to achieve.
04
Technical design
Q Smart turns around your heat pump design in 72 working hours from complete survey information, with the heat-loss assessment and system specification.
02
Clear proposal
We explain the likely solution, what is included and the next steps.
05
Local installation
Your installer completes, commissions and carefully hands over the system.
03
Home survey
Your selected local installer visits to confirm measurements, access and practical details.
06
Ongoing support
Your installer stays close by, with Q Smart providing additional technical backing.
Ready when you are. Installation dates may be available from two weeks after survey and final design, subject to equipment and regional capacity.
REAL INSTALLATIONS
What your installation
could look like.
Thoughtful siting, neat pipework and a finish that respects your home are all part of a professional installation.
Major manufacturers. One complete support route.
Manufacturer-neutral design means the product is selected around the project, property and installer.
SOME QUESTIONS YOU MAY HAVE
Straight answers.
No jargon.
Still unsure about something? Call us and speak to a heat pump specialist.
Q1
Will a heat pump keep my home warm?
Yes, when the complete system is correctly sized and designed for the property. Heat pumps usually provide steady heat for longer periods, so they feel different from a boiler but can keep your home comfortably warm.
Q2
Will I need new radiators?
Not always. Your heat-loss assessment identifies what each room needs. Some existing radiators may be suitable; others may need to be upgraded to deliver enough heat at lower water temperatures.
Q3
Are heat pumps noisy?
Modern units are designed to operate quietly. Your survey also considers the position of the outdoor unit and applicable planning and MCS requirements.
Q4
How long does installation take?
The timescale depends on your home and the scope of work. Most residential installations take several days, and your proposal will explain the expected programme before work starts.
Q5
What happens if I need help afterwards?
Your local installer is your familiar first point of contact. They are backed by Q Smart's technical team, equipment support and aftercare process.
Q6
Will a heat pump reduce my bills?
Running costs depend on your home's heat demand, system design, controls, electricity tariff and the heating system being replaced. We will explain the assumptions clearly and will not promise savings without understanding your property.
CONTACT Q SMART
Let's find out what is right for your home.
Share a few details and a Q Smart heat pump specialist will get in touch for a no-pressure conversation.