privacy policy

We collect information about your use of our Website through cookies. Cookies are information that files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our Site in a way that matches your interests. The cookies we use on our website are broadly grouped into the following categories:

 

Essential – Some of the cookies on our Website are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie which allows communication between your browser and our website. 

 

Analytics – We use analytics cookies to helps us understand how users engage with our website. An example is counting the number of different people coming to our website or using a particular feature, rather than the total number of times the website or feature is used. Without this cookie, if you visited our website once each week for three weeks, we would count you as three separate users. We would find it difficult to analyse how well our website was performing and improve it without these cookies. 

 

User Cookies – We use cookies to improve your experience by remembering your preferences, so we know how you like to use our website. Examples of this would be remembering you so that you are served with the same content or to remember you when you come back to our Website. 

 

How can I reject or opt out of receiving cookies?

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our Website. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website: https://www.aboutcookies.org.uk/.

How we use your personal data.

 

We use your personal data for the following purposes:

To track your usage of our website, communications, products and services.

We use cookies and similar technologies to track your activity on our website so that we can provide important features and functionality on our website, monitor its usage, and provide you with a more personalised experienced as set out above.

To conduct market research and analytics.

 

We may analyse your personal data (potentially in combination with personal data relating to other customers) to better understand our user base. We may also invite certain users to be involved in market research. If you accept our invitation, we will use your feedback to improve our products and services.

 

To maintain our records and improve data accuracy.

 

Like any business, we process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.

 

To investigate, detect and prevent fraud and comply with our legal obligations.

In certain circumstances, we use your personal data only to the extent required in order to enable us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes. This may require us to provide your personal data to law enforcement agencies, including Trading Standards, if they request it. 

 

Data protection law.

Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are set out in data protection law and we rely on a number of different grounds for the processing we carry out. We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:

• legal obligation(s) under applicable law to retain data for a certain period of time;

• statute of limitations under applicable law;

• potential or actual disputes; and

• guidelines issued by relevant data protection authorities.

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Otherwise, we securely erase your personal data from our systems when it is no longer needed.

How you can contact us.

 If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, you may contact us by:

• calling: 0161 399 2549