Q SMART SERVICES
Expert design.
Personal support.
MCS, design and compliance support for air source heat pumps, solar PV and battery energy storage systems (ESS), from the first survey to final handover.
Customer service that puts your job first. Heat pump designs in 72 working hours from complete survey information.
OUR MCS SERVICES
Three technologies.
One MCS partner.
Q Smart provides MCS support for heating, solar generation and battery storage. We agree the design, evidence and certification process around the technology you install.
Heating & hot water
Air source heat pumps
From room-by-room heat loss and system design to installation evidence, commissioning records and MCS certification, we help keep the project coordinated.
Our team also supports Boiler Upgrade Scheme administration for eligible heat pump projects.
Electricity generation
Solar PV
We support solar installers with the technical and compliance work behind a complete MCS project: survey review, panel layout and shading considerations, equipment selection and generation estimates.
We coordinate the agreed design information, DNO paperwork, installation and test evidence, and customer handover through to MCS certification.
Energy storage
Battery storage (ESS)
Battery energy storage systems let customers store electricity for use later. Q Smart supports the MCS process for battery installations, including systems paired with solar PV.
Our support covers the agreed system design, battery and inverter compatibility, siting review, installation evidence, commissioning records and handover documentation.
Speak to us at the planning stage. We agree the installer responsibilities and required project evidence before installation, then review the completed work through the applicable MCS certification process.
HEAT PUMP DESIGN & SPECIFICATION
Heat pump designs.
72 working hours.
Keep your next installation moving with a clear design turnaround and a team you can speak to.
We turn around heat pump designs within 72 working hours from receipt of complete survey information. Our team checks the information needed, helps resolve survey queries and turns the brief into a coordinated system proposal.
Room-by-room calculations, system sizing and clear design information help you progress the quotation and plan the installation with confidence.
The turnaround is for heat pump design, not installation or MCS certification. For multi-plot developments and detailed CAD packages, we agree the scope and programme with you.
01
Room-by-room heat loss
Assessment of fabric, ventilation and design temperatures to establish what each room requires.
04
CAD & schematics
Clear layouts and system drawings that communicate how the installation should be assembled.
02
Emitter & hydraulic design
Radiator or underfloor-heating outputs, flow-temperature strategy, pipework and hydraulic arrangement.
05
MCS design evidence
The calculations, assumptions and schedules needed to support an MCS-compliant project record.
03
Plant selection
Heat pump, cylinder, buffer and ancillary selection matched to demand and practical constraints.
06
Design revisions
Controlled updates when survey findings, product availability or on-site conditions change.
COMPLAINCE ADMINISTRATION
The paperwork
has a purpose.
Each document should protect the installer, inform the customer and create a clear record of what was designed and delivered.
01
Customer documents
Proposals, performance assumptions, consumer information and required acceptance records.
02
Boiler Upgrade Scheme
Application and redemption administration for eligible heat pump projects, with clear evidence requirements and homeowner communication.
03
DNO submissions
Application or notification support matched to the heat pump, solar PV or battery system and its proposed connection to the electricity network.
04
MCS certification
Design and installation evidence checks, commissioning record review and certificate administration for air source heat pumps, solar PV and battery storage through the agreed MCS route.
05
Handover & close-out
Commissioning information, manuals, warranties and final handover records brought together.
CUSTOMER SERIVCE & TECHNICAL SUPPORT
Real people.
Practical answers.
Customer service is a core part of Q Smart’s offer—not something that ends when the equipment is delivered.
Dedicated account and technical contacts help you understand what is needed, keep you informed and take ownership of queries. From a survey question to an issue on site, you have a team to speak to and a clear next step.
We support product configuration, hydraulic questions, commissioning preparation and manufacturer escalation. If site conditions change, we help coordinate the answer with the design and project record.
WAYS TO WORK WITH US
Use what your
business needs.
Services can support an individual project, a retained installer relationship or a larger delivery programme.
Project support
One job, properly coordinated.
Design, product and compliance support for a defined installation or technical challenge.
Installer partnership
An extension of your team.
Repeatable workflows, dedicated contacts and agreed support across your installation pipeline.
Programme delivery
Support at portfolio scale.
A coordinated technical and administrative function for multi-site or channel programmes.