Heat pump designs in 72 working hours: how the MCS process works
A clear design timescale helps you plan the next stage of a MCS heat pump installation. Q Smart turns designs around within 72 working hours once we have the complete survey information.
When does the turnaround start?
The starting point is receipt of the complete information needed for the design. An initial enquiry or a partial survey is useful, but it is not the same as a complete design brief.
Our team helps identify missing details and resolve survey questions. Use the agreed Q Smart survey process and tell us about uncertainties rather than filling gaps with assumptions.
Give the designer a clear picture of the property
The exact information depends on the job. These are useful points to prepare through the agreed survey process:
The building: room dimensions, layouts and the available information about walls, windows, floors, roofs and insulation.
The existing system: heating equipment, emitters, hot water arrangements and controls.
The household: how the home is used and its hot water requirements.
The proposed installation: potential equipment locations, connecting routes, access and any site constraints.
Supporting evidence: clear photographs, drawings and notes explaining anything that needs the designer’s attention.
This is a preparation guide, not a replacement for the project-specific survey requirements. If something cannot be confirmed, flag it with the team.
From survey information to a coordinated design
Q Smart uses the survey information to develop the heat-loss assessment, system sizing and specification. The aim is a design that the installer can build from, with the equipment and assumptions clearly set out.
That design connects to the next decisions: the quotation, the equipment schedule and the installation plan. A quick turnaround is useful because it helps those decisions move forward together.
Support does not stop when the design arrives
If you have a question about the design, speak to your Q Smart contact. If the layout, customer requirements or site conditions change, raise that before making an unrecorded change to the installation.
Dedicated account and technical support are part of the service. The objective is a clear answer and an agreed next step, not a drawing that leaves you to work everything out alone.
Keep the different timescales clear
The 72-working-hour turnaround is for heat pump design from complete survey information. It is not an installation date or a promise that MCS certification will be completed within that period. Multi-plot developments and detailed CAD packages are scoped and programmed separately.
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